hhbd1's Privacy Policy

1. Introduction

hhbd1 ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. When you use hhbd1's website, app, or any of its services, you are considered to have agreed to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what kind of personal information we collect, why we collect it, how that information is used, and what steps we take to protect your data. We believe that transparency in information is the foundation of genuine trust.

If you have any questions about this policy, please contact our support team: [email protected] — we provide assistance in Bengali 24/7.

2. Who This Policy Applies To

This privacy policy applies to the following individuals:

• Any active or inactive account holder registered with hhbd1;
• Any visitor browsing the hhbd1 website, regardless of registration;
• Any person who contacts us through hhbd1's live chat or email;
• Any third parties who have a business relationship with us.

3. Information We Collect

hhbd1 may collect the following types of information:

• Identity information: name, date of birth, national ID number (where applicable);
• Contact information: email address;
• Financial information: bKash, Nagad, or Rocket account numbers, bank account details (only as needed to verify transactions);
• Technical information: IP address, browser type, operating system, device ID;
• Usage information: which pages you visited, how long you spent on the site, which games you played;
• Communication records: conversations held with us via live chat or email.

4. How We Collect Information

We collect information in the following ways:

• Direct collection: when you fill in a registration form, make a deposit or withdrawal, or contact support;
• Automatic collection: through cookies, web beacons, and similar tracking technologies;
• From third parties: from payment processors (bKash, Nagad, Rocket) or identity verification services.

5. Protection of Minors' Information

hhbd1 strictly prohibits registration and play for anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our services, the relevant account will be closed immediately and any collected information will be deleted.

6. Why We Use Your Information

The information collected is used for the following purposes:

1. Account management: to create, verify, and manage your account;
2. Service delivery: to ensure betting, casino games, and payment services function properly;
3. Financial transactions: to process deposits (minimum ৳500) and withdrawals (minimum ৳1,000);
4. Security and fraud prevention: to block unauthorized access and fraudulent activity;
5. Customer support: to answer your questions and resolve issues;
6. Service improvement: to analyze user experience and improve hhbd1's services;
7. Legal compliance: to comply with applicable laws and regulations.

7. Marketing Communications

If you have given consent, we may send you hhbd1's special offers, bonuses, and promotional information by email. You can opt out of these communications at any time. However, transaction and account-related communications will always be sent as they are part of the service.

8. Sharing Information with Third Parties

hhbd1 does not sell your personal information to any third party. We may share information only in the following limited circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket, banks), game software suppliers, and IT infrastructure partners — they will receive only the information necessary to provide the service;
• Legal obligations: in response to a valid court order or request from a government authority;
• Security protection: to assist in investigating fraud, money laundering, or other unlawful activities;
• Business transfers: in the event of a merger or acquisition of hhbd1, though the new party will also be required to follow this policy.

Before sharing information in any of the above cases, we ensure that the receiving party has appropriate data protection measures in place.

9. International Data Transfers

In some cases your information may be stored on servers outside Bangladesh — in particular for game servers or cloud infrastructure. In such cases we ensure that those servers follow internationally recognized data protection standards and use SSL encryption.

10. Security Measures

hhbd1 has adopted industry-standard technical and organizational measures to protect your information:

• SSL encryption: all data transferred between your browser and our servers is encrypted using SSL/TLS protocols;
• Password hashing: your password is never stored in plain text — it is protected by a strong hashing algorithm;
• Access controls: only authorized staff can view specific information, and only as needed;
• Firewall and intrusion detection: continuous network monitoring;
• Regular security audits: periodic reviews to identify and address potential vulnerabilities;
• Two-factor authentication (2FA): available as an additional layer of security.

11. Data Retention Period

We retain your information for as long as it is needed to provide the service or to meet legal obligations. In general:

• information on active accounts is retained until the account is closed;
• transaction records are kept for a set number of years as required by law;
• marketing-related information is deleted after an account is closed.

12. Cookie Policy

hhbd1 uses cookies to improve your experience. Cookies are small text files stored by your browser. We use the following types of cookies:

• Essential cookies: necessary for login sessions and security;
• Functionality cookies: to remember your preferences (such as language selection);
• Analytics cookies: to collect anonymous statistics about site usage.

You can disable cookies in your browser settings, though this may limit some functionality of the site.

13. Your Rights Regarding Your Information

As a user of hhbd1, you have the following rights:

• Right of access: the right to request information about what data we hold about you;
• Right of rectification: the right to request correction of inaccurate or incomplete information;
• Right of erasure: the right to request deletion of your information in certain circumstances (subject to legal retention obligations);
• Right to restrict processing: the right to request that use of your information be limited in certain circumstances;
• Right to object: the right to object to your information being used for marketing purposes.

To exercise these rights, email [email protected] or contact us through our 24/7 live chat. We will respond to your request within a reasonable time.

14. Account Closure and Data Deletion

If you wish to close your hhbd1 account, please contact us. After receiving your account closure request:

1. we will first verify your identity;
2. any pending transactions and bonus terms will be settled;
3. if there are legal retention obligations, the relevant information will be kept for the required period;
4. all remaining personal information will be securely deleted.

15. Policy Updates and Changes

hhbd1 may update this privacy policy from time to time. When changes are made:

• the "Last Updated" date at the top of the page will be changed;
• for significant changes, we will notify you by email;
• continued use of the site after a new policy is published will be considered acceptance of the updated policy.

We therefore recommend that you review this page regularly.

16. Complaints and Dispute Resolution

If you have a complaint about how your personal information is being handled, please contact our support team first. We will review your complaint promptly and take steps toward a resolution. Our goal is to ensure fair and transparent treatment for every user.